KEEP YOUR TEAMS ENGAGED AND GROWING DURING TIMES OF CHANGE


Given our current environment, this is the perfect time to work on developing the service and sales skills needed to improve your customers’ experience. Based on feedback from our clients, we’ve created our industry’s first 6-week self-paced program that provides a total of 12-16 hours of training for each staff member. These industry-specific classes are designed to help your employees develop and strengthen the soft skills they need to meet the changing business challenges each day brings. And now is the perfect time to focus on this kind of professional development.

Pivot’s newly designed virtual training platform will have your staff engaged in daily learning initiatives, using a variety of teaching methods to engage with all types of learners. Best of all, managers and supervisors can track and see the progress of their staff.

This 6-week program focuses on customer service and sales skills designed for today’s unique challenges and is perfect for customer service, internet tech support and sales teams.

The 6 classes will cover:

  • Strengthening your active listening skills
  • Using empathy to deepen your connection with customers
  • Understanding changing consumer expectations in uncertain times
  • Dealing with difficult customers
  • Selling without sounding like it
  • Retaining customers on upgraded packages after the immediate need passes

Pricing:

  • $399 per student if you are a Pivot client*
  • $499 per student if you are not yet a Pivot client
  • A 10% discount will be applied when you register 30 or more learners

*within the last two years