Your customers will thank you.
How Pivot call backs/VOC can put you in the know.
ACCORDING TO THE CRAZY COOL AND SUPER SMART WHARTON SCHOOL OF BUSINESS:
- Only 6% of customers with problems contact a company to report it,
- But 31% will tell others about the problem. 8% tell two, and 6% tell six or more people!
- 48% report that they have avoided a business in the past based on someone else’s negative experience.
- Overall, out of every 100 customers with a problem, the survey shows you could lose between 32-36 customers. And that, friend, is bad news.
How to reduce churn and increase sales:
With Pivot's call back/VOC service, you will be able to:
- Hear first-hand from customers regarding their experience with your company and products. See if your reality matches customer expectations.
- Identify and respond to customer problems proactively. Go get 'em!
- Create a feedback loop to support employee training and coaching. Use customer comments to improve performance.
- Measure the performance of your sales and support team.
- Reinforce desired behavior by employees as they know surveys are being conducted by an independent firm.
- Gain an understanding of where the competition is gaining footholds.
- Generate sales leads.
Where do you want to go? Pivot's call back/VOC service will help you get there. Fill out the form above to get in touch today!
Where'd we get those statistics from Wharton? We thought you'd never ask! Take a look here.